•  Q:  What custom artwork is allowed for special orders? 
-   A:  Please review our Imprint Guide for detail on the approvals process.
 
•  Q:  Need an account creation? 
-   A:  For all account creation requests, please reach out to Carrie Plummer at [email protected]. 
 
•  Q:  I received a credit card error when I tried to place my order, how do I fix this? 
-   A:  Typically when there is an error processing the credit card it is because the billing address doesn’t match up with the card number. Double check all of your information and try again – it should go through.
 
•  Q:  What is the estimated timeline once an order is placed? 
-   A:  Most in-stock (non-customized) items ship in 1 – 2 days.  If an item is being customized, it is a standard 2-week turnaround time. If the item is on backorder, this is tentative to the restock of the manufacturing company.
 
•  Q:  What does backorder mean?
-   A:  An item on backorder is a temporarily out of stock product, that is expected to be delivered once the item has been restocked in our fulfilment warehouse. 
 
•  Q:  Can I customize my apparel?
-   A:  Yes, for some items this is possible. For all custom requests please CLICK HERE to complete the company’s store form.
 
•  Q:  If my apparel doesn’t fit, can I return it for an exchange?
-   A:  Yes as long as the apparel item has not been worn. Custom or On-Demand orders are not returnable unless there is a defect or the items were decorated incorrectly.
  
•  Q:  Is there a re-stocking fee on exchanges?
-   A:  No, there is no re-stocking fee. However, the customer is responsible for the return postage on the original product. 
 
•  Q:  Once my item ships, is there a way to track the package?
-   A:  Once an order is placed through the site, the customer will receive an email notification with the order details. After the order ships the customer will receive a shipping notification email with a valid tracking number. 
 
•  Q:  What is the Refund, Return, Exchange Policy?
-   A:  It is your responsibility to check for discrepancies or defects in an order and report to HDS with-in 30 days. Returns must be authorized by HDS in advance.  
         Claims for returns for defective Goods must be made in accordance with the warranties of the product.  
         Custom or On-Demand orders are not returnable unless there is a defect or the items were decorated incorrectly.  
         Authorized returns must be accompanied by a return authorization # that will be emailed to the recipient.  
         You can obtain a return authorization by filling out the “Shipping/Returns” form found at the bottom of the website. 
 
•  Q:  Who do I contact to cancel or make a change to my Order?
-   A:  For any changes to an order please contact Eileen Conroy at [email protected].